Acceptance of the General Conditions
The purpose of this document is to establish and regulate the rules for the use of this
web portal, understood by this all the pages and their contents owned by Seremba
Desarrollos Empresariales SL to which is accessed through the domain
The use of the web portal attributes the condition of user of the same and implies the acceptance
of all the conditions included in this Legal Notice. The user agrees to read
This Legal Notice is carefully considered on each of the occasions in which you intend to use
our web portal since it and its conditions of use included in this Legal Notice
they can undergo modifications.
In compliance with the duty of information contained in article 10 of Law 34/2002, of 11
July, Services of the Information Society and Electronic Commerce, to
The following data is shown below:
The owner of this Site is:
Corporate name: Seremba Desarrollos Empresariales SL
Address: Calle Jerónimo de la Quintana, 10, CP 28010 Madrid
Domain name: www.escapekhaos.com
Registered in the Registry: Madrid
The access and / or use of this portal www.escapekhaos.com attributes the condition of USER, which
accepts, from said access and / or use, the General Conditions of Use listed here. The
cited Conditions will apply regardless of the General Conditions of
Hiring that in your case are mandatory.
USE OF THE PORTAL:
www.escapekhaos.com provides access to various information, products, models,
services, or data (hereinafter, “the contents”) on the Internet belonging to Seremba
Desarrollos Empresariales SL or its licensors to which the user may have access. He
user assumes responsibility for the use of the portal. This responsibility extends to
registry that was necessary to access certain services or content, enable the
purchase of products, etc. In this registry the user will be responsible for contributing
truthful and lawful information.
The user assumes responsibility for the use of the portal. This responsibility extends to
registration or data collection necessary for the formalization of the operations of
purchase, for the subscription to newsletters, offers or news related to our
activity. In this registry the user will be responsible for providing truthful and lawful information
PROCESS OF PURCHASE and delivery of orders.
The process of buying or acquiring our products or services is:
The client accesses our page where he sees the different services and date availability
and time through Turitop, our online booking manager. Once the day and time have been selected
of the game as well as the number of people is proceeded to access the payment gateway of
redsys, through which the customer pays an amount as a reservation …
Delivery of orders will be made at the delivery address freely designated by the
user. In this way, the provider assumes no responsibility for when the delivery of the
product or service is not made as a result of the data provided by the
user are false, inaccurate or incomplete or when the delivery can not be made by
causes unrelated to the shipping company, assigned for this purpose, such as the absence of
addressee. Without prejudice to the foregoing, the provider shall adopt the measures required of a
diligent trader so that the delivery can be made within the agreed time, and if not
thus, as soon as possible, to the satisfaction of the sender as well as the recipient, so that he can not
impute any responsibility against the provider.
SHIPPING CHARGES, GUARANTEES AND RETURN POLICY
If the person finally can not come to play on the selected day and time, he can access
the return of the reservation if you notify with a period of 3 days and the change of date if you notify with 24
at least. Otherwise it loses the reservation …
All the products offered through the website are completely original, except that
otherwise indicated in its description.
All of them have a guarantee period of 2 years, according to the criteria and
conditions described in Royal Legislative Decree 1/2007, of November 16, by which
approves the revised text of the General Law for the Defense of Consumers and Users and
other complementary laws.
Price and term of validity of the offer:
The prices indicated for each product include Value Tax
Added (VAT) or other taxes that may be applicable and in any case shall be expressed in
the Euro currency (€). Said expenses, unless expressly indicated otherwise, do not include
Shipping, handling, wrapping, shipping insurance or any other services
additional and annexes to the product or service purchased.
The prices applicable to each product will be those published on the website and applied
automatically by the hiring process in the last phase of it. The client assumes
that in any case the economic valuation of some of the products may vary in time
real. In any case this will always be previously communicated to the users.
The user may make use, for the payment of the products acquired through the Web, of
The following forms of payment:
Credit card, through a payment gateway (Virtual POS): In this case, the data
of the User and of the purchase will be introduced and transmitted directly by the User to the
titular entity of the catwalk. The Provider does not retain or provide such data to any third party.
Any payment made to the provider will entail the issuance of an invoice in the name of the user
registered. This invoice will be automatically sent to the email address
provided by the user, as well as sent along with the purchased product.
For any information about the order, the user will have the customer service phone number
clients of the provider that is 699976692 or via email to the e-mail address
In any case, the telephone number or the telemarketer must indicate the number of the
order that was assigned and indicated in the confirmation email of the purchase.
All the products offered through the website are completely original, except that
otherwise indicated in its description. All of them have a guarantee period of 2
years, in accordance with the criteria and conditions described in Royal Legislative Decree 1/2007, of
November 16, which approves the revised text of the General Law for Defense
of Consumers and Users and other complementary laws.
INTELLECTUAL AND INDUSTRIAL PROPERTY:
Seremba Desarrollos Empresariales SL by itself or as an assignee, is the owner of all the
rights of intellectual and industrial property of its web page, as well as of the elements
contained in it (for example, images, sound, audio, video, software or
texts; brands or logos, color combinations, structure and design, selection of
used materials, computer programs necessary for its operation, access and use,
etc.), owned by Seremba Desarrollos Empresariales SL or its licensors. All the
all rights reserved.
Under the provisions of articles 8 and 32.1, second paragraph, of the Property Law
Intellectual property, the reproduction, distribution and
public communication, including its method of making available, all or part of the
the contents of this web page, for commercial purposes, in any medium and for any
technical medium, without the authorization of Seremba Desarrollos Empresariales SL.
The user agrees to respect the rights of Intellectual and Industrial Property
ownership of Seremba Desarrollos Empresariales SL.
EXCLUSION OF GUARANTEES AND RESPONSIBILITY:
Seremba Desarrollos Empresariales SL is not responsible, under any circumstances, for damages and
damages of any nature that could cause, by way of example: errors or
omissions in content, lack of availability of the portal or transmission of viruses or
malicious programs or harmful content, despite having adopted all the
technological measures necessary to avoid it.
Seremba Desarrollos Empresariales SL reserves the right to make without prior notice the
changes that you consider appropriate in your portal, being able to change, delete or add
both the contents and services that are provided through it and the way in which
these are presented or located in your portal.
In the event that links or hyperlinks to others were available on behalf of the domain
Internet sites Seremba Desarrollos Empresariales SL will not exercise any type of control
about said sites and contents. Under no circumstances will Seremba Desarrollos Empresariales SL assume
No responsibility whatsoever for the contents of any link belonging to a third-party website,
nor will it guarantee technical availability, quality, reliability, accuracy, breadth, accuracy,
validity and constitutionality of any material or information contained in any of
said hyperlinks or other Internet sites. Also the inclusion of these connections
shall not imply any type of association, merger or participation with the entities
RIGHT OF EXCLUSION:
Seremba Desarrollos Empresariales SL reserves the right to deny or withdraw access to
portal and / or the services offered without prior notice, at your own request or that of a third party,
to those users who fail to comply with these General Conditions of Use.
Seremba Desarrollos Empresariales SL will pursue the breach of those present
conditions as well as any improper use of your portal exercising all the actions
civil and criminal that may correspond by law.
MODIFICATION OF THE PRESENT CONDITIONS AND DURATION:
Seremba Desarrollos Empresariales SL may modify the conditions at any time
here determined, being duly published as they appear here. The validity of the
cited conditions will be based on their exposure and will be valid until they are
modified by others duly published.
APPLICABLE LEGISLATION AND JURISDICTION:
The relationship between Seremba Desarrollos Empresariales SL and the user will be governed by the regulations
Spanish law and any controversy will be submitted to the Courts and Tribunals of the city
The General Conditions that are detailed below, regulate the use of the Web of
The use of the Web of Escape Khaos attributes the condition of user of the same and
implies the full acceptance and without reservations of any kind, by the user, of all the
General Conditions that are published at the time of accessing it.
Therefore it is recommended that the user read carefully the contents of the Conditions
General whenever you are ready to use the Web page.
Legal conditions Escape Khaos Madrid
All bookings made for Escape Khaos will be subject to the following terms and conditions:
1- Reservations to play in Khaos Escape will be made through the escapekhaos.com website.
In the case of reservations made less than 24 hours in advance from Monday to Friday, it will be necessary to consult it previously by phone to check availability.
2- Any process of purchase will require the identification and data of the buyer (name and surname and email address), as well as the advance of € 30 for reservation.
Escape Khaos will send the client the confirmation of the reservation to the specified email address.
3- Escape Khaos reserves the right to make changes in the reservation, prior notice to the buyer. In case of cancellation due to reasons of force majeure, the advance amount will be refunded if it is not possible to find an alternative date.
4- The client can proceed to any change or cancellation of his reservation, via email to firstname.lastname@example.org, within a maximum period of 48 hours prior to the game.
The refund of the amount will be made either on the same card with which the reservation was made, or by means of a coupon redeemable during the 3 months following the cancellation date.
5- The prices of the activities are those that are detailed on the web, and include the corresponding legal VAT rate (21%).
For personalized or “tailor-made” activities, a detailed budget will be sent to the client, whose validity will be 2 weeks.
6- Method of payment
Reservations made through the web will be paid by credit or debit card.
7- Gift voucher
The gift vouchers can be exchanged by the recipient within 2 months of their acquisition, and must specify both the selected game and the number of people.
In case the number of people who finally play is greater than the number of people specified in the bonus, the difference in the amount will be paid.
In any case, the holder of a gift voucher must contact Escape Khaos and check the availability of the game for the desired date.
In case of no-show on the day of booking, Escape Khaos will void the bonus, which will be inactive for redemption.
Gift bonuses are not refundable.
8- For reservations made with a youth card, it will be essential to present it before starting the game.
9- For any question, do not hesitate to contact us.